You can view your tracking number and order status online through your Craft Factory account.
Yes we do, we are growing rapidly in Malaysia and will have larger resources as we move further. At this stage, customers will have to pay the international delivery charges (RM 150) to ship internationally.
Products on the website are available unless specified otherwise.
Voucher can be entered during checkout and the relevant discount will be applied to your order.
Yes, we offer two secure payment gateway iPay88 and PayPal on our website with additional SSL security certification. You can pay using credit card, debit card or bank transfer.
Flat fee of RM10 for local Malaysia delivery. For international deliveries, a flat fee of RM 150 is charged.
Yes, Craft Factory started off as retail outlets in Sunway Pyramid and Mid Valley selling bi-cast leather goods. Over time, we have gained many partners within the same industry and therefore decided to collaborate to provide consumers with a single platform for their daily gift purchase. Stay tuned as we will introduce more products and vendors on our site!!! Subscribe to our newsletter or Facebook page to receive the latest news on new products and promotions.