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FAQ

  1. Select Product
  2. Choose Color
  3. Customise with Symbols 
  4. Personalise with Text Tags
  5. Save Design
  6. Add to Cart & Checkout

Orders can be customised and placed directly at our website. Alternatively, you can contact us directly through our Enquiry Form, livechat, phone, email or Facebook page for specific order requirements.  

You can view your tracking number and order status online through your Craft Factory account.

This is dependent on your location and the size of your order. Generally, you will receive your order within 3 - 5 days.

Yes we do, we are growing rapidly in Malaysia and will have larger resources as we move further. At this stage, customers will have to pay the international delivery charges (RM 150) to ship internationally. 

You can contact us directly through our livechat, phone, email or Facebook page to arrange a return. Please note that order refund will be in the form of store credit which can be used for your next purchase.

Products on the website are available unless specified otherwise.

Voucher can be entered during checkout and the relevant discount will be applied to your order.

Yes, we offer two secure payment gateway iPay88 and PayPal on our website with additional SSL security certification. You can pay using credit card, debit card or bank transfer.

Bulk order can be placed directly through our website by specifying the relevant quantity. Alternatively, you can contact us directly through our Enquiry Form, livechat, phone, email or Facebook page for specific order requirements. Any purchase above 500 in quantity is eligible for a 20% discount. 

Flat fee of RM10 for local Malaysia delivery. For international deliveries, a flat fee of RM 150 is charged. 

Yes, Craft Factory started off as retail outlets in Sunway Pyramid and Mid Valley selling bi-cast leather goods. Over time, we have gained many partners within the same industry and therefore decided to collaborate to provide consumers with a single platform for their daily gift purchase. Stay tuned as we will introduce more products and vendors on our site!!! Subscribe to our newsletter or Facebook page to receive the latest news on new products and promotions.